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cun99 Privacy Policy for Indonesian Accounts

Clear control over your account data starts with the cun99 Privacy Policy. We explain what we collect during phone verification, how wallet details for DANA, OVO, GoPay and…

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PRIVACY CONTACT

Get Privacy Help Through Support Chat

A direct support route helps you resolve a privacy question without guessing which account screen to use. Start with the support chat linked from your account area and describe the request in plain English. Include the phone number linked to your account only when asked through the secure contact flow; do not send wallet PINs or login codes.

Team online

Account privacy chat

Use the support chat from your signed-in account for questions about the Privacy Policy, phone verification records, or a data request tied to your cun99 account.

Wallet record query

Ask us to check a DANA, OVO, GoPay, QRIS, bank transfer, or virtual account reference when you need clarity about how payment data appears in your account record.

Access correction route

If you cannot reach the account contact screen, use the available support contact path and explain the access issue. We may ask for account details to confirm ownership before replying.

DATA PRACTICES

How We Protect Your Account Data

We keep the Privacy Policy practical by connecting each data use to an account action you can recognise.

Account details

We use the account details you submit to create access, confirm phone ownership, and respond to account requests. We do not need your wallet PIN or one-time login code in a support message.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer, and virtual account references can be linked to an account event for status checking. We use the reference for service handling, not as a request for your secret wallet credential.

Cookies and browser

Cookies and similar browser records can keep sign-in steps working and help us spot unusual sessions. You can manage browser cookie settings, although changing them may affect account access or saved preferences.

Security events

We record practical security signals such as sign-in time, device type, and verification events. These records help us investigate an account-access concern and may be reviewed before a sensitive request is completed.

Retention period

We retain account and security records only for the period needed for the stated service, dispute handling, security checks, or legal duties. The period can vary by record type and local requirement.

Your requests

You can ask what account data we hold, request a correction, or ask about deletion where local law permits. Contact support through the account route and describe the exact record or action you want checked.

Privacy Policy Answers for cun99

These Privacy Policy answers address the account, device, wallet, and contact questions you may have before opening access. If your situation is specific, use the support route above and include the relevant account step, such as phone verification or a QRIS status check.

It covers account details, phone verification, browser and device records, cookies, security events, support contacts, and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer, or virtual account activity.

Phone verification helps confirm that you control the account before access or a sensitive request is handled. We may use the verification event as a security record, but you should never send us your login code.

Yes. The Privacy Policy covers technical records created when you use a mobile browser or desktop browser, including sign-in events, device details, cookie settings, and security signals connected with your account.

We may retain payment references and status records for DANA or QRIS, along with OVO, GoPay, bank transfer, or virtual account activity. These details help match an account action without requesting your wallet PIN.

You can contact us through the signed-in support chat and request access or correction of a specific record. We may confirm account ownership first, and the available action depends on local law.

Retention depends on the record type and the reason it was collected. We keep records for service handling, security checks, disputes, or legal duties, then assess them for removal where local law permits.

Use the support chat in your account area and state that your request concerns the Privacy Policy. Mention the relevant account step, such as phone verification, cookie access, or a wallet reference.

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